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LEGAL NOTICE

At OCCA HOME DESIGN we believe in transparency and we respect the rights of our customers. This legal notice contains all information about the responsible for this website and the general conditions of use. The website occahomedesign.com strictly complies with the Data Protection Policies (EU) 2016/679 on data protection (RGPD) and the Law 34/2002 of 11 July about society information services and electronic commerce (LSSI- EC).

 

Legally responsible:

Entity: LPBL Mobiliário Lda.

VAT number: 516334212

Headquarters: Rua Professor Henrique de Barros n. 14, 4705-319, Ferreiros, Portugal

Email: [email protected]

 

General conditions:

General conditions of use:

By using occahomedesign.com and placing orders through this page, the user compromises to:

  1. Only make legally valid inquiries and orders.
  2. Do not place any false or fraudulent orders. If any order of this nature is placed, we will be authorized to cancel it and inform the competent authorities.
  3. Provide his personal contact truthfully and accurately. The user accepts the use of such information to contact him if necessary, in accordance with our Privacy Policy. The order will only be placed upon the complete provision of the customer’s personal information, including the declaration of being over 18 years of age and the legal authorization to conclude the purchase.
  4. Do not carry out any conduct that may harm the image, interests and rights of OCCA HOME DESIGN and third parties, as well as conduct that may damage, disable or overload this website, preventing its normal operation.
  5. Be aware that the security measures of computer systems on the Internet are not completely reliable and, therefore, although OCCA HOME DESIGN employs the appropriate measures to guarantee the security of its users, it is not possible to guarantee the absence of viruses, malware or other elements that eventually generate changes in computer systems (software and hardware) and/or electronic documents and files. It is recommended that the user has antivirus systems on all devices that access the Internet.
  6. Agree that communications made with the company will be done via electronic ways according to the law that requires them to be made in writing. The customer will be contacted by email, directly through the platform or by other digital means.
  7. Accept that OCCA HOME DESIGN reserves the unilateral right to change these conditions at any time. The policies and conditions agreed by the user are those valid at the time of order confirmation, except when the law determines otherwise.

 

Security measures:

All personal data provided by the user on occahomedesign.com are stored in databases, automated or not, belonging exclusively to OCCA HOME DESIGN, responsible for all technical and organizational security measures applicable to guarantee confidentiality, compliance and quality of information, in accordance with the provisions of current data protection regulations. 

 

Territorial validity of our offers and prices

All articles on occahomedesign.com are available for the entire European Community.

The price for each of our products is stipulated on our website in euros, except in case of a glaring error. If any obvious error is observed after the purchase, OCCA HOME DESIGN reserves the right to inform the customer of the correct price as soon as possible and then the possibility of confirming the order at the correct price or to cancel it. The company does not undertake to supply products with incorrect data and below market value.

All our products are subject to the current Portuguese Value Added Tax (VAT) rate.

The price for the products includes VAT applicable at the time of purchase. The delivery and/or assembly costs are extra and will be added and indicated at the time of order confirmation.

Purchase validation

The order form signed by the user by clicking on ‘confirm order’ will constitute an irrevocable commitment.

The contract will only become effective after confirmation of the order by OCCA HOME DESIGN considering that all product orders should confirm availability.

In case of difficulties to supply products, we shall immediately inform the customer of the unavailability and we provide information about replacement products of equal or superior quality. If you choose not to order any of the replacement options, we will refund any amount paid for the missing product within 15 days.

 

Delivery

OCCA HOME DESIGN will make every effort to send the order respecting deadlines in accordance with the date previously indicated. Otherwise, delays may happen due to unexpected situations for which we cannot be held responsible. In case of impossibility for reasons that are not our responsibility, the customer will be informed of the exceptional situation and will have the option to reschedule the delivery or request a refund of the purchase. There will not be any kind of compensation in cases of delay in delivery.

All deadlines are stipulated on business days.

During the delivery, if the packaging is damaged, the recipient must check the items in the presence of the responsible carrier. If the driver refuses to wait for the goods inspection or does not allow a comment to be write on the delivery document, it is recommended to refuse the product and immediately contact this company

For the purpose of delivery validity, it will be considered that the order has been properly “delivered” at the time the buyer or any third parties designated by him take physical possession of the product purchased on the website, such act being proved by the receipt signature of the order at the delivery address.

A OCCA home design se responsabiliza pela entrega dos produtos na porta do prédio ou casa. Se efetuar uma encomenda de grande porte e as condições do local dificultarem a entrega dentro de sua casa (ex. elevadores pequenos, escadas estreitas, portas estreitas), o estafeta procederá à entrega à porta do prédio ou casa, não sendo possível responsabilizar esta empresa por características que são próprias a casa do cliente. Providencie ajuda para transportar o produto para dentro de sua habitação.

OCCA home design is responsible for delivery your purchase at the door of your building or house. If your order includes large products and local conditions makes it difficult to delivery inside your home (ex. small elevators, narrow stairs, narrow doors), the courier will delivery at the door of your building or home and this company cannot be resposible for particular features specific from the customer house. The customers are responsible for provide support and help to carry the product inside their home.

 

Returns and purchase withdrawal

When making a purchase on the OCCAhomedesign.com website, our customer has recognized the right to withdraw. If he is not satisfied, he can return the product within a maximum period of 14 days counting from the data of the physical possession by the costumer or third party indicated by him of the goods acquired in purchase and sale contracts.

 

The right to withdraw may be exercised through the following channels:

Please send us the order number, products to be returned and photographs in the case of products that are defective. 

The deadline for withdrawal is considered from the request sent by the client informing the expression of will in this regard.

The product must be in the same condition as it was delivered and must retain original packaging and labels, using the same protective cardboard box in which it was given for proper protection. All accessories and instructions for use that may have been packaged with the main product must also be included in the shipment.

There will be no exchange or return of products that are not in the conditions at the time of delivery to the customer or that have been used and/or assembled. To return a product, it is essential that it is in perfect condition. If the product is inadequately repackaged or the packaging is not original and complete, or even if it is not in perfect condition, the refund will be subject to a depreciation of its initial value, deducting an amount equivalent to the damage due, or  OCCAhomedesign.com reserves the right to not accept the return of the order. The refunded amount equivalent to a product can never be greater than the amount paid.

In case of withdrawal, the payments made for the product will be refund to the customer, excluding delivery charges, without any undue delay. The refund period will start from the arrival at our facilities and will pass by the quality control, not exceeding 14 calendar days.

The refund will be made on the same payment method used by the customer at the time of purchase, unless any stated otherwise. In any case, the customer will not incur any expense related to the refund. OCCAhomedesign.com may retain the refund until receipt of the returned products at our facilities or under proof from the customer of the return of the goods.

The returned products will be collected, without any undue delay, directly by OCCAhomedesign.com or third party partners that carry out our logistics and transport. A maximum period of 14 calendar days applies in these cases.

Refunds will be made using the same payment method used by the customer at the time of purchase. The availability of amounts in the customer’s account may vary, according to these deadlines:

  • Debit card: 72 hours;
  • Credit card: until the expiration of the month;
  • Paypal: 6 to 10 days;
  • Multibanco Reference: up to 10 days after sending an email informing the IBAN.

 

In case of defective product, the costs will be borne by OCCAhomedesign.com. In other situations, these will be assumed by the customer. If the cancellation of the order is communicated before it is shipped, the customer will be exempt from any charge.

 

Warranty

All goods purchased from our online store OCCAhomedesign.com have a legal guarantee period of 2 years. If there is any problem, the customer must inform us of the non-compliance within two months of becoming aware of the question.

The warranty will be invalidated in cases of defect or deterioration caused by external factors, accidents, especially electrical accidents, accidental drops, wear and tear, inadequate washing and use in disagreement with the instructions. The warranty does not cover products damaged by misuse.

OCCAhomedesign.com is not responsible for damage caused by unprofessional installation, products modified or manipulated by the customer or by any other person not authorized by the manufacturer, as well as for misuse, manipulation and apparent signs of inadequate treatment.

The warranty does not apply to apparent defects and defects in the conformity of the product against which the user must make an immediate claim within 7 days following delivery of the goods

It should be noted that the sale images on OCCAhomedesign.com are not contractual, but only as close as possible to the finished product due to the infinity of variants that they may suffer as a result of any customizations. The legal guarantee does not include the inaccuracy of the product considering sales image on the online store.

The product to be repaired or replaced must always correspond to the one sent by OCCAhomedesign.com, including the delivery receipt and/or invoice. Such product must be shipped in proper packaging, and if the protection is insufficient, there is a risk that the repair will not be covered by the warranty. If the original box is not available, the customer must pay attention to sending the product in adequate packaging with protective material (eg. bubble wrap).

OCCAhomedesign.com reserves the right to analyze each product returned by specialists, excluding the warranty in case of proof of partial or complete breakage caused by the customer in order to force the use of the warranty. In these cases, the costs of the expertise will be borne by the customer. OCCAhomedesign.com is not obliged to indemnify customers or third parties for direct or indirect damages caused using the product.

 

Intellectual property

The customer agrees to respect the Intellectual and Industrial Property rights of OCCA HOME DESIGN. Specifically, you acknowledge that all copyright, trademark and intellectual property rights in the content provided on occahomedesign.com are owned by it or by the person who has granted us a license to use it.

The reproduction, distribution and public communication, in whole or in part, of the content of this website, for commercial purposes, in any medium, without the authorization of OCCA HOME DESIGN, is expressly prohibited.

 

Force majeure clauses

OCCAhomedesign.com will not be responsible for situations of non-compliance or delay in its obligations, duly assumed, when those are caused by reasons of force majeure. For that, we consider the acts, events and failures that are independent of our control, such as: general strikes; public order disturbances; terrorist threats; wars; fires; explosions; storms; pandemics; problems with public or private transport; between others.

 

Governing Law and Jurisdiction

The relations between OCCA HOME DESIGN and the users on this website are under the Portuguese legislation and jurisdiction and to the courts of the customer’s domicile.